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Articles: Agentic AI

AI, automation and digital transformation: practical advice for SMEs.

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ServiceNow’s AI at the Service Desk: Productivity Leap—or Massive Vendor Lock‑In for SMEs?
Agentic AIServiceNowAutomation

ServiceNow’s AI at the Service Desk: Productivity Leap—or Massive Vendor Lock‑In for SMEs?

ServiceNow’s AI at the Service Desk: Productivity Leap—or Massive Vendor Lock‑In for SMEs? ServiceNow just launched two employee-facing products that smell like a unified control panel: EmployeeWorks...

February 27, 2026Read
New Relic Agentic Platform: Cut Incident Triage by 33% — What CTOs Must Know About Lock‑in & Data Risk
ObservabilityAgentic AISRE

New Relic Agentic Platform: Cut Incident Triage by 33% — What CTOs Must Know About Lock‑in & Data Risk

Reduce incident triage (up to 33%) with AI agents: a new observability lever for SMEs New Relic is making a notable shift with its Agentic Platform (preview announced February 2026): rather than rely...

February 26, 2026Read
ThoughtSpot Analyst Studio: AI Agents That Slash Cloud Costs and Accelerate Data Prep for SMEs
Business IntelligenceAgentic AI

ThoughtSpot Analyst Studio: AI Agents That Slash Cloud Costs and Accelerate Data Prep for SMEs

Prepare your data faster without blowing up cloud spend: ThoughtSpot puts analytics into AI-agent mode ThoughtSpot just shipped a major update to Analyst Studio (announced February 18, 2026). The goa...

February 23, 2026Read
Agentic AI for B2B Lead Qualification: How Spoticar Scaled 24/7 Lead Intake Without Firing Sales
Customer RelationsAgentic AI

Agentic AI for B2B Lead Qualification: How Spoticar Scaled 24/7 Lead Intake Without Firing Sales

B2B Customer Engagement: Agentic AI Can Qualify Your Leads 24/7 (Without Replacing Your Sales Team) Spoticar (Stellantis group) has rolled out SPOT.i, an agentic AI connected to WhatsApp through Sale...

February 19, 2026Read
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