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Articles: Automatisation

AI, automation and digital transformation: practical advice for SMEs.

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ServiceNow’s AI at the Service Desk: Productivity Leap—or Massive Vendor Lock‑In for SMEs?
Agentic AIServiceNowAutomation

ServiceNow’s AI at the Service Desk: Productivity Leap—or Massive Vendor Lock‑In for SMEs?

ServiceNow’s AI at the Service Desk: Productivity Leap—or Massive Vendor Lock‑In for SMEs? ServiceNow just launched two employee-facing products that smell like a unified control panel: EmployeeWorks...

February 27, 2026Read
B2B E-commerce Automation for SMEs: Turn Customer Support into a Scalable Competitive Advantage
B2B E-commerceCustomer RelationsAutomation

B2B E-commerce Automation for SMEs: Turn Customer Support into a Scalable Competitive Advantage

B2B E-commerce: Turn Customer Relationships into a Competitive Advantage (instead of a Cost) In B2B we often dream of a 100% self-service buying experience — catalog, cart, checkout, done. Reality is...

February 23, 2026Read
B2B eCommerce 2025 — Turn Existing AI Into a Sales Engine and Recover Lost Growth
B2B eCommerceGenerative AIAutomation

B2B eCommerce 2025 — Turn Existing AI Into a Sales Engine and Recover Lost Growth

B2B eCommerce 2025: When Sales Stall, Advantage Comes from Execution (Not Your Storefront) French eCommerce totals €196.4 billion in 2025 (+7% year-over-year). On paper that looks healthy. Yet in B2B...

February 21, 2026Read
B2B E-commerce 2025: Why Visibility Is the Real Bottleneck — How SMEs Can Reclaim It
B2B E-commerceAutomationAI for SMEs

B2B E-commerce 2025: Why Visibility Is the Real Bottleneck — How SMEs Can Reclaim It

B2B e‑commerce stable in 2025: the real risk is becoming invisible (and therefore replaceable) In 2025, B2B e‑commerce isn't collapsing — but it isn't taking off either. Fevad’s iCE100 panel reports...

February 18, 2026Read
Turn B2B Customer Support into a Retention Engine — HID’s NPS 76 Playbook for SMEs
Customer SupportAutomationRPA

Turn B2B Customer Support into a Retention Engine — HID’s NPS 76 Playbook for SMEs

Turn your support into a competitive advantage: the HID playbook (NPS 76) for SMEs — a methodical approach When CTOs and founders hear "customer service," many still picture tickets, returns, and an...

February 18, 2026Read
Foodorama 2026: A 48‑Hour Market Audit for Food SMEs — Benchmark, Network, and Leave With a 2027 Action Plan
Food BusinessSMEsAutomation

Foodorama 2026: A 48‑Hour Market Audit for Food SMEs — Benchmark, Network, and Leave With a 2027 Action Plan

Foodorama 2026: the B2B "shortcut" to decide faster (benchmarking, network, solutions) — or waste two days Foodorama is a B2B format built for food entrepreneurs: restaurateurs, food brands, concept f...

February 11, 2026Read
BASE Arrives in France — E‑commerce Orchestration to Scale Your Business and Avoid Back‑Office “Spaghetti” Before 2026 E‑Invoicing
E-commerceAutomationE-invoicing

BASE Arrives in France — E‑commerce Orchestration to Scale Your Business and Avoid Back‑Office “Spaghetti” Before 2026 E‑Invoicing

BASE arrives in France: a unified back office to scale… without blowing your integration budget BASE.com has officially launched in France with several strategic partnerships and a clear promise: cen...

February 10, 2026Read
Vivid’s French IBAN: Eliminate Banking Friction for SMEs — and Manage the AI Lock‑In Risk
FintechAutomationAI

Vivid’s French IBAN: Eliminate Banking Friction for SMEs — and Manage the AI Lock‑In Risk

Vivid rolls out a French IBAN: less banking friction, more automation — if you retain control Vivid, the European challenger bank founded in 2019, is accelerating in France with a very pragmatic upda...

February 9, 2026Read
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