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Articles: Service client

AI, automation and digital transformation: practical advice for SMEs.

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Freshworks and Agentic AI for Customer Support: Fast ROI — But Beware Hidden Costs and Vendor Lock-In
Customer ServiceAgentic AIFreshworks

Freshworks and Agentic AI for Customer Support: Fast ROI — But Beware Hidden Costs and Vendor Lock-In

Freshworks pushes agentic AI into customer service: fast ROI, but beware hidden costs and vendor lock-in On March 12, 2026, Freshworks convened CX decision‑makers at Paris Opéra for a free conference...

March 16, 2026Read
Turn B2B Customer Support into a Retention Engine — HID’s NPS 76 Playbook for SMEs
Customer SupportAutomationRPA

Turn B2B Customer Support into a Retention Engine — HID’s NPS 76 Playbook for SMEs

Turn your support into a competitive advantage: the HID playbook (NPS 76) for SMEs — a methodical approach When CTOs and founders hear "customer service," many still picture tickets, returns, and an...

February 18, 2026Read
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