AI, automation and digital transformation: practical advice for SMEs.
AI + omnichannel in 2026: a growth accelerator—or a complexity trap for SMEs On March 10, 2026, Zoho and BDM co-hosted a webinar (Florence Barbier, Marc Event) on what will reshape customer experienc...
Digitized B2B e‑commerce could create 100,000 jobs — good news for SMEs that invest in service When people talk about e‑commerce, the reflex is often “fewer humans, more automation.” In B2B the reali...
B2B E-commerce: Turn Customer Relationships into a Competitive Advantage (instead of a Cost) In B2B we often dream of a 100% self-service buying experience — catalog, cart, checkout, done. Reality is...
B2B Customer Engagement: Agentic AI Can Qualify Your Leads 24/7 (Without Replacing Your Sales Team) Spoticar (Stellantis group) has rolled out SPOT.i, an agentic AI connected to WhatsApp through Sale...